Insights · last 12 months

How reports are answered.

Every figure links to its definition. Closures always appear beside reopenings.

Received0

Accepted0— of received

Answered0— of accepted

Verified by an engineer0

Remedied0

Reopened0shown beside every closure

VCARNot yet measurable0 reports have no approved service policy

Answered on time—No approved service policy yet

Projects updated in 30 days—— within 90 days

Corrections upheld—0 open

By severity

Severity	Received	Accepted	Answered	Remedied	Reopened
No reports in this period.

By month

Month	Received	Accepted	Answered	Remedied	Reopened
No reports in this period.

Across the 21 LGAs

LGA	Per 1,000 residents	Report card
Aguata	—	View
Anambra East	—	View
Anambra West	—	View
Anaocha	—	View
Awka North	—	View
Awka South	—	View
Ayamelum	—	View
Dunukofia	—	View
Ekwusigo	—	View
Idemili North	—	View
Idemili South	—	View
Ihiala	—	View
Njikoka	—	View
Nnewi North	—	View
Nnewi South	—	View
Ogbaru	—	View
Onitsha North	—	View
Onitsha South	—	View
Orumba North	—	View
Orumba South	—	View
Oyi	—	View

Small numbers are banded. Per-1,000 figures appear only where a sourced population is published.

Definitions and method

Received: Reports submitted to the Citizen Desk in the period (Lagos time). Confidential reports are never counted in public figures.
Accepted: Received reports that passed screening and are not linked as a duplicate of another report.
Answered: Reports with at least one substantive written response — an assessment or routing decision. Automatic receipts and acknowledgements do not count.
Verified by an engineer: Reports whose current engineering finding, from an approved site report, substantiates the observation.
Remedied: Reports whose repair was certified by an inspector who took no part in the work.
Reopened: Reports reopened after a fix — shown beside every closure figure so closure is never read alone.
VCAR: Verified Citizen-to-Action Rate: unique substantive S1–S3 reports with a documented corrective action by the end of the approved response window, divided by those whose window has ended or that already have an action. Reports without an approved service policy are listed as untracked, not as failures.
Answered on time: Reports with an approved service policy answered substantively by the policy’s response deadline.
Median days to answer: Half of answered reports were answered within this many days of receipt. Medians are shown only for the group they describe.
Data freshness: Share of published projects with an approved update in the last 30 and 90 days.
Correction rate: Correction requests decided in favour of the requester, out of all decided.
Small numbers: In LGA, office and contractor tables, counts of one or two are shown as “1–2” so that no individual report can be identified.

Figures are computed from the Ministry’s case records each time the page is built. Reporting access differs between places; comparisons between LGAs are context, not a ranking.